Privacy Policy

1. Introduction

Ravonix respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, dashboard, and API services. By using Ravonix, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to operate and improve the service. This may include:

• Information you provide directly: Email address, account username, and support communications. Billing details are processed securely by our payment providers and are not stored on Ravonix servers.
• Information collected automatically: IP address, device and browser type, usage data (API requests, token usage, timestamps), and log data for security and debugging purposes.

We do not require real names or personal identity documents to access or use the Ravonix platform.

3. How We Use Your Information

We utilize the collected information to:

• Provide, operate, and maintain the Ravonix service.
• Authenticate accounts and secure API keys.
• Process payments and manage subscriptions.
• Monitor usage for security, fraud prevention, and abuse detection.
• Improve platform performance and reliability.
• Respond to support requests and communicate important service updates.

We do not sell your personal data to advertisers.

4. AI Processing and Third-Party Providers

Ravonix utilizes third-party AI providers (such as OpenAI and Google) to process prompts and generate responses. This means:

• Prompts and inputs may be transmitted to these providers for processing.
• These providers process data according to their own established privacy policies.
• Ravonix does not control the internal data storage or processing practices of these third-party providers.

We recommend reviewing the privacy policies of OpenAI and Google for further information regarding their data handling practices.

5. Cookies and Tracking Technologies

Ravonix may use cookies and similar technologies to:

• Maintain active login sessions.
• Improve website functionality and store user preferences.
• Analyze usage patterns and platform performance.
• Enhance overall system security.

You can control or disable cookies through your browser settings, though doing so may affect certain features of the service. We do not use cookies for advertising tracking or sell cookie data to third-party advertisers.

6. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS/TLS), robust access controls, and security monitoring. However, no digital system can be guaranteed to be 100% secure. You acknowledge that you use the service at your own risk.

7. Data Retention

We retain personal data only for as long as necessary to operate the service, comply with legal obligations, resolve disputes, and maintain platform security. You may request the deletion of your account and associated data by contacting support, subject to necessary legal and operational limitations.

8. Sharing of Information

We do not sell your personal data. We may share information only in the following limited circumstances:

• With trusted service providers (payment processors, AI providers, infrastructure partners) strictly for operating the service.
• When required by law, legal process, or valid government requests.
• To protect the rights, safety, and security of Ravonix and its users.
• In the event of a business transfer such as a merger, acquisition, or asset sale.

9. User Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of your information. You may also withdraw consent where applicable. To exercise these rights, please contact Ravonix Support.

10. Children’s Privacy

Ravonix is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that such data has been collected, we will take immediate steps to delete it.

11. International Users

Ravonix may operate servers in multiple regions. By using the service, you understand that your data may be processed or stored in countries outside your own. We take reasonable steps to ensure data is handled securely regardless of its physical location.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes occur, we will update the "Last updated" date at the top of this page. Continued use of Ravonix following such updates constitutes your acceptance of the revised policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your data, please contact us through the official Ravonix support channels listed on our website.